Key Benefits

• Reduce your overall cost of ownership with a complete all-in-one call center solution
• Eliminate complex, expensive, proprietary phone systems
• Drive down the ongoing costs of communications
• Leverage your existing infrastructure with standards based VoIP call center management system
• Increase return on investment with easy migration to advanced capabilities
• Future proof your business with a software-based communications system

Features

• Powerful VoIP Softswitch – Complete IP business telephone system is included as the foundation of the IP Office Suite.
• Unified Voice Messaging – Powerful unified messaging included as a standard capability of the IP Office Suite.
• Desktop Softphone - Raise employee productivity with our desktop softphone that is designed to make the everyday telephone tasks of handling multiple calls, transfers, conferencing, and voice mail retrieval easier than ever.
• IP Extension support – To accommodate user preferences, many popular SIP standard compliant IP telephone handsets can also be deployed extending advanced phone capabilities through out your organization.
• Conversation Recording Tools - Simply click a button to record appropriate conversations such as a transaction or customer complaint and save them for later review.
• Automated Attendant – Use multiple built-in Auto Attendants to create voice-prompted routing menus for full company or individual departments
• Web-based Auto Attendant Programming– Change the Auto Attendant messaging to your customers or adjust call center routing options with this easy-to-use GUI application.
• Self Management and Reporting – Simplified Web based management and reporting eliminates the need for expensive 3rd party system support. 
• Integration with Advanced Business Applications - Seamlessly integrates with via simple software licensing to add additional productivity and call center routing solution like GoldMine® IP Voice Suite or FrontRange IP Contact Center as standard.
• Integration with Microsoft Live Communications Server - Seamlessly integrates with Microsoft Live Communications Server adding presence management, instant messaging and telephony integration to add dial-out and screen pops of Microsoft Outlook records.

System Requirements

• SIP Hardware
  RFC-3261 SIP/2.0 UDP-compliant endpoints such as gateways or phones
  RFC-2833 Telephony Signals compliance is necessary if DTMF recognition is used
  
• Computer Hardware
  CPU: 2 GHz Intel® Pentium® IV or equivalent is the minimum recommended for simple audiotex-like applications on 96 channels; scaling is fairly linear
  512 MB RAM
  2GB HDD
  XGA Monitor 16-bit color 1024 x768 (for Management Console TM)
  100-MBit LAN card and 100-MBit switched LAN (or vLAN) with TCP/IP network participation is required
  
• Required Software
  Windows® 2000 Professional or Server w/Service Pack 3 or Windows 2003 Server
  TCP/IP configuration (domain membership is recommended, but is not required)
  Internet Explorer® 6.0 or higher