ServerFiles.com is a server software & hardware directory for Network administrators & IT professionals, listing networking & server software for Windows 2003, Windows 2000, NT and Linux; and now also listing networking hardware solutions focused on server based computing.
LiveTime Help Desk provides an enterprise-wide solution for delivering customer service and support. With support for IT Infrastructure Library (ITIL) best practices and a user interface IS team members can have access to audit trails of every case in just a few clicks. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based on an Internet infrastructure which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems.
The jab:ITS PHP/MySQL Incident Tracking System for Intranets provides a browser-based means of tracking and reporting customer support/help issues and occurrences.
AyaNova has features to help manage all aspects of service including automated work orders, dispatching, preventative maintenance, searchable knowledgebase, loaners, customer equipment tracking, dozens of management reports and more.
Terrasoft CRM is developed for small and mid-size business. It provides tools for sales, marketing and service. Also provides functionality for time, project and documents management and can be integrated with financial software.
The Active Request Engine is an Web and wireless based solution provides access to not only your customer sales, production, and support information, but access to your back office accounting and operations solution as well. The information work management system aids collaboration amongst end users and peers.
TSC2 Help Desk is a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface. Each work order has separate problem and resolution fields. You can also attach screenshots, files, or documents to any work order, and assign it to a specific technician.
HelpMaster Pro is a helpdesk management tool. Log jobs, contact management, manage workflow, create escalation rules to manage SLA. Includes asset management, web access and knowledge base. Used by Government, schools, hospitals, banks, software development, real estate and fleet management.
IssueTrak is designed to help your organization more effectively communicate, organize, track, and report on the IT issues that affect your business. The functionality includes: Call Management, Problem Management, Notification, Change Management, Asset Management, Knowledge Management, Service-Level Management, Customer Self-Service, and Detailed Management Reporting amongst others.
MacsDesign Web Help Desk is a browser based solution that provides a low cost of ownership and simple implementation. Features include: easy to use tabbed interface, intelligent business logic to determine which technician is assigned to a new job ticket, email based reporting, asset tracking, search capabilities, knowledge base, and much more.
Insirux Helpdesk is a mangement tool for support issues. Its features include call tracking, asset management, contact management, automatic email notification, searchable Knowledge Base, and management reports. You are able to track the history of support requests from inception to resolution, including routing, ownership and transfers. It supports integration with SQL Server 2000 and can run on Windows 2000/XP.
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