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BridgeTrak Suite provides IT professionals with scalable Windows and Web based help desk and tracking software. Multitude of features include a knowledge base, query and reporting capabilities as well as a project organizer, templates and customizable screens and user defined fields. Optional tools for PC auditing, automatic notification and issue escalation, advanced data searches, web-based customer self-help, and wireless capability. Free product demos and downloads.
"BridgeTrak 5.5 for Windows" - M2 IT [February 8, 2006] Product Rating: 4/5
I too have found that for the price, it has the most to offer. Converting my DB to SQL was a bit time consuming (custom fields would not import), but once finished, works great. Primarily use it for Asset Tracking, which is a very nice feature. The CIDiscovery module is a real time-saver and produces a very detailed report of your system configurations.
"BridegTrak" - KT [October 6, 2005] Product Rating: 2/5
We have been using this product for some time and it works Ok for the price but the email escalation program is buggy at best and the web interface seems to be a afterthought rather than a integral part of the software. The module's that we have not purchased still cluter up our screens and the added prices for each different module make this product hard to recommend.
"integrated helpdesk" - david jensen [September 22, 2005] Product Rating: 4/5
I have installed the bridgetrack software with Akeni Enterprise IM solution for a customer and they are very pleased with the product.
The only drawback about bridgetrack was the installation was a bit difficult but otherwise it is a good product.
"Bridgetrak" - DF [July 1, 2005] Product Rating: 4/5
BridgeTrak had the best feature set for the money by far of the packages we reveiwed. The web-based version is a little klunky, not slick, but it get's the job done. Be aware of the additional costs-licenses, SQL, Crystal, etc.
"BridgeTrak's help desk software - Windows Version" - K Rock [November 18, 2004] Product Rating: 4/5
When I started to look for a help desk package for our small but growing manufacturing business I was concerned about the functionality I would get for my tight budget. Out of all of the packages I tested (4 of them) I found that BridgeTrak offered more features than the other software and still easy to use. It doesn't have everything some of the higher priced packages have...but then again those other packages were, at minumum, twice the cost...and way out of my budget.
"BridgeTrak Help Desk Software" - Barry O'Rorke [June 15, 2004] Product Rating: 4/5
I had a customer who used this help desk software. They were very happy with the functionality for the price. The customer was also invesigating their inventory management piece as well. The only downside was that customer support was a little slow but they still resolved their issues in a timely manner
"BridgeTrak" - IT [June 11, 2004] Product Rating: 4/5
We reviewed a number of different applications before deciding on BridgeTrak. It has worked very well for us. The Knowledge Base isn't the best but it is not as bad as mentioned previously. The BridgeAccess module is great for us. It allows customers to log issues their own issues and is easily customizable. Overall it is a very solid product for the money.
"Bridgetrack" - RK [November 25, 2003] Product Rating: 3/5
Getting desktop users to search a Knowledge Base (rather than bugging the helpdesk) is like pulling teeth anyway. The Kemma knowledge base web interface is terrible. I have a hard time asking anyone to use it. Otherwise the product works.
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