GoToAssist - Comments for GoToAssist

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ServerFiles.com is a server software & hardware directory for Network administrators & IT professionals, listing networking & server software for Windows 2003, Windows 2000, NT and Linux; and now also listing networking hardware solutions focused on server based computing.

~ Help desk software

GoToAssist	Rating:			(23 votes) - Vote
Last Updated: November 19, 2003

GoToAssist (formerly DesktopStreaming) is a secure Web-based screen-sharing solution designed for support centers and help desks that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, Web page push and file transfer.

:: Platform ::	Windows
:: Product URL ::	click here

:: Company ::	Expertcity, Inc. - All Prods
:: Company URL ::	www.expertcity.com
:: Email ::	marketing@expertcity.com

Showing comments 1-3 of 3

Comments for GoToAssist:

"Giving customers the run around" - Justin [February 14, 2006] Product Rating: 3/5
I like the Software: it has a great user interface, and plays well with firewalls. Unfortunately, that's about where the pro's end. Recently Citrix lowered their prices to match a competitor (LogMeIn Rescue), but made their current customers pay the full price until they resubscribe.

How can I be assured that I won't be ripped off if there is another price drop?

"Angry Customer!" - David Zonghi [February 8, 2006] Product Rating: 3/5
The first comment on this review had it right... the pricing kills the program. As an existing customer, I am furious that they are charging me the full price, while newer customers get a signficant discount.

I like the product, but dislike the customer service to the point that I am looking at competitors.

"$$$$$" - Adam [July 20, 2005] Product Rating: 3/5
i was honestly impressed by the guys and gals at citrix for putting this together. it's a good product and has some definite potential but the pricing absolutely kills it. why would i want to pay a couple grand for this when i can pay less then 1/8 with logmein rescue or network streaming support desk.

Showing comments 1-3 of 3

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