Help desk software - Vote for Help Desk Pilot

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TechGenix Sites

ISAserver.org: The No.1 Forefront TMG / UAG and ISA Server resource site.
MSExchange.org: The leading Microsoft Exchange Server 2010 / 2007 / 2003 resource site.
WindowSecurity.com: Network Security & Information Security resource for IT administrators.
WindowsNetworking.com: Windows Server 2008 / 2003 & Windows 7 networking resource site.
WServerNews.com: The largest Windows Server focused newsletter worldwide.
VirtualizationAdmin.com: The essential Virtualization resource site for administrators.

ServerFiles.com is a server software & hardware directory for Network administrators & IT professionals, listing networking & server software for Windows 2003, Windows 2000, NT and Linux; and now also listing networking hardware solutions focused on server based computing.

Vote for Help Desk Pilot
HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to set up helpdesk pilot on your webserver. As an administrator you have 100% control over your helpdesk activity. With announcement and news features keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket and more.
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