Home Thursday, 7/29/2010
Software
• Network Administrator
• Network Security
• Exchange Server
• ISA Server
• Terminal Services
• Internet Server
• Comm. & collaboration
• Microsoft server add-on
• Other network Software

Other
• Links
• Submit your product
• Advertise here
•

Featured Product
TechGenix Sites
ISAserver.org
The No.1 ISA Server 2000 & 2004 resource site.
MSExchange.org
The leading Microsoft Exchange Server 2003 / 2000 / 5.5 resource site.
WindowSecurity.com
Security resource for IT administrators.
WindowsNetworking.com
Windows server & networking resource site.
MSTerminalServices.org
A leading Microsoft Terminal Services and Citrix resource site.

ServerFiles.com is a server software & hardware directory for Network administrators & IT professionals, listing networking & server software for Windows 2003, Windows 2000, NT and Linux; and now also listing networking hardware solutions focused on server based computing.

~ Help desk software


ManageEngine ServiceDesk Plus Rating:  (28 votes) - Vote
Last Updated: January 28, 2010
ManageEngine ServiceDesk Plus is web based Help Desk software with integrated Asset Management. ServiceDesk Plus encompasses trouble ticketing, Knowledge Base, Self-Service Portal, Contracts Management, Purchase Order Management and comprehensive reporting in to a single easy to use package. ServiceDesk Plus gives you hassle free installation and affordable help desk, out of the box. It is used by more than 10,000 customers from different industry verticals all over the world to manage their Help Desk needs. ServiceDesk Plus also has an ITIL Ready edition encompassing all the best practices of ITIL.

The main features include 1) Request Management with SLA, 2) Self-Service Portal, 3) Knowledge Base, 4) Asset Management, 5) Software Licensing Management, 6) Purchase Order Management, 7) Contracts Management, 8) Remote assistance, 9) Multi-Site Functionality 10) Out of the box and Custom Reporting and 11) ITIL Processes - Incident mgmt, Problem mgmt, Change mgmt & CMDB.

:: Platform :: Windows, Linux
:: Product URL ::click here
:: Screenshot ::click here
:: Price ::$495
:: Company ::Zoho Corp - All Prods
:: Company URL ::www.manageengine.com
:: Email ::eval@manageengine.com

  Showing comment 1 of 1  

Comments for ManageEngine ServiceDesk Plus:
"Very Good Product" - Joe User [March 23, 2006] Product Rating: 4/5
Tested product and seems to work great. Still setting up the help desk process, but as for getting asset information on desktops & servers, it works exactly as advertised. No client intstalls, no agents. As long as WMI is in working order, you get an accurate software inventory. Compared to Track-IT's bungling of inventory management, it's hands down the winner.

That is the only sw, I can compare it to because I've used track-it for about 2years.

  Showing comment 1 of 1  


Post your own comments/reviews/experiences with ManageEngine ServiceDesk Plus to this page:
Name:(required)
Email:(required but not published)
Company:
Subject:(required)
Comments:(required)
Product Rating:  

You must read and type the 4-6 chars within 0..9, and submit the form.

   
 


Disclaimer: The views and opinions of visitors published on ServerFiles.com do not necessarily state or reflect the opinion of ServerFiles.com.

Featured Links* 

Copyright © 2010 TechGenix Ltd. All rights reserved. Please read our Privacy Policy and Terms & Conditions. *Links are sponsored by advertisers.
About Us | | Product Submission Form | Advertising Information