NetSupport DNA Helpdesk - Comments for NetSupport DNA Helpdesk

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~ Help desk software

NetSupport DNA Helpdesk	Rating:			(0 votes) - Vote
Last Updated: May 17, 2005

Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a wholly web based solution providing recording and tracking of user Help Requests.

NetSupport Helpdesk offers the following functionality as standard: Automatic assignment of tickets to operators based on pre-defined customer rules based on either Problem Type or User Type; Automatic escalation of ticket status based on customer specific rules; Structured notes history for a ticket with source identifiers (telephone, email and more) for each additional entry within the ticket lifecycle; Direct integration with DNA Suite Inventory and departmental information; Custom Data Designer allowing for customised data fields; Active Directory integration; Creation of a solutions database to aid future help requests; Importing user departments and companies from other systems into the NetSupport Helpdesk; Help Request Logging with customisable categories; End users can raise help requests on-line and review current status in real time; Prioritised Help Requests for users and ticket types together with operator allocation; Profiled Operator access and customised functionality; Full Hardware and Software Inventory information for each user's system; Real Time Corporate Status reports - Total Calls in, Status of Calls, Average resolution time and more; Ongoing history by user for all previous support requests.

:: Platform ::	Windows, Linux
:: Product URL ::	click here
:: Screenshot ::	click here
:: Price ::	$1,600

:: Company ::	NetSupport Ltd - All Prods
:: Company URL ::	www.netsupportsoftware.com
:: Email ::	general@netsupportsoftware.com

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