Help desk software - Vote for Outlook Help Desk

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TechGenix Sites

ISAserver.org: The No.1 ISA Server 2000 & 2004 resource site.
MSExchange.org: The leading Microsoft Exchange Server 2003 / 2000 / 5.5 resource site.
WindowSecurity.com: Security resource for IT administrators.
WindowsNetworking.com: Windows server & networking resource site.
MSTerminalServices.org: A leading Microsoft Terminal Services and Citrix resource site.

ServerFiles.com is a server software & hardware directory for Network administrators & IT professionals, listing networking & server software for Windows 2003, Windows 2000, NT and Linux; and now also listing networking hardware solutions focused on server based computing.

Vote for Outlook Help Desk
Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.
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