ServerFiles.com is a server software & hardware directory for Network administrators & IT professionals, listing networking & server software for Windows 2003, Windows 2000, NT and Linux; and now also listing networking hardware solutions focused on server based computing.
ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs, as well as full customization and rapid deployment. ExDesk provide your help desk with trouble ticketing, dispatch, feedback, and reporting.
With FootPrints, you can centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self-help, manage email and dynamically access LDAP-based corporate directories.
You are also able to automate IT asset discovery and tracking, improve agent workflow, automate configuration management, build group collaboration, use live e-support to solve issues faster, and keep a pulse on agent productivity, trends, and SLA compliance. Windows 2003/2000/NT are supported.
FootPrints a web-based help desk and customer problem management software without high costs and complex administration. FootPrints centralizes tracking for all customer problems and requests worldwide (submitted by phone, email, the web and wireless PDAs), delivers self-service online and knowledge management, manages email with integration and builds productive group collaboration everywhere through a browser. It's truly easy-to-use, fully customizable and extremely scalable. FootPrints supports Microsoft Windows 2003/2000/NT, Unix, and Linux, as well as many popular databases and browsers.
GoToAssist (formerly DesktopStreaming) is a secure Web-based screen-sharing solution designed for support centers and help desks that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, Web page push and file transfer.
HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to set up helpdesk pilot on your webserver. As an administrator you have 100% control over your helpdesk activity. With announcement and news features keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket and more.
HelpConnection.NET help desk software will help your company offer superior customer support. If clients don't find the information they need in your knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page).
PRD Software is a dynamic software company based in Canberra, Australia and has partners and reseller channels in the UK and US.
PRD Software's sole purpose is to produce outstanding software and solutions for the helpdesk and service desk industry. Since 1997, we have been producing the world's most flexible, template driven helpdesk software, HelpMaster Pro and serving clients in over 50 countries.
Now in it 10th annual release, HelpMaster Pro provides businesses of all sizes with the tools to successfully manage, grow and provide superior client support.
HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At its core HelpSpot includes request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has reporting and a customer self service portal.
As an industry pioneer, Help Desk Technology Corporation has been developing and marketing service management software since 1988. Our help desk product, HelpSTAR, can fully support ITIL processes such as Incident, Problem, Change, Configuration and Knowledge Management. HelpSTAR, an award winning software, is relied upon by many organizations as the essential platform needed to run their help desks. With an easy-to-use interface, SLA response times and customizable workflow automation, our product can be catered to any environment in virtually every industry. Feature highlights include granular permission architecture, built-in workflow, end user and support rep messaging, business rules and performance metrics.
ieSupportManager is a client/server and web based package that brings together tools necessary for a company to run their internal or external support into one package. Features include user-definable labels, buttons, menu items and dialogs and multi-lingual capabilities. It also has a fully searchable knowledgebase, built-in Reporting and Email facilities including Email Notifications and Email Logging. Assign various levels of access to staff and customers alike who can use the web interface to Log, View & Edit issues and search the knowledgebase remotely. The system will also store customer support & maintenance contracts and record time spent on issues and by whom.
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