ServerFiles.com is a server software & hardware directory for Network administrators & IT professionals, listing networking & server software for Windows 2003, Windows 2000, NT and Linux; and now also listing networking hardware solutions focused on server based computing.
Polar HelpDesk is a web based application for online support to employees and web customers. Key features include a billing Centre - which enables calculating income for the work of all support team members and supplies the manager with the different reports about income and outcome. Communication Centre - Use it to send emails to the support team members as well as to the customers. Ticket Wizard - Allows you to open the ticket on behalf of a client/employee.
Affordable, web enabled service management help desk solution. The DataTrack System helps all facets of your help desk, including Active Directory inegration, work order tracking, asset management, e-mail notifications, PC auditing and more.
With intuitive, easy-to-use tools like rules-based automation and escalation, integrated web client, email-to-ticket conversion and knowledge base, the DataTrack System builds powerful connections with employees, customers and other business partners.
At the heart of the Track-It! family is Track-It! Help Desk which provides you with a 360 degree view of your incidents, problems and change requests. It helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end users more quickly than ever before including mobile help desk access.
assyst is a global enterprise solution that supports all of the ITIL/MOF disciplines in a single application for end-to-end event management. Its features include: maps all calls and events to the priority required by the organization, automatic field population ensures accuracy of data entry and provides operator assistance on all calls ensuring the quality of response, amongst others.
Auratech WebCISS is a web-based help desk system which allows for powerful functionality and automation. Features include: Automatic staff assignment and call escalation, Custom fields and customizable groups, Customer Feedback facility, Interactive, user-friendly web interface, and Help desk call/issue tracking.
Acacia help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services. Help Desk software key features: Client and Staff Administration, lpdesk job queues, Asset Management - Record individual asset details, attach assets to jobs and requests. Knowledge Base Management - Store and record knowledge base articles. Email functionality - sends emails to clients and staff, Customer relationship management CRM, Helpdesk categories administration, Project management and tracking, Desktop client which has a clean and neat helpdesk interface, IT Help desk issue management, Product and help desk support issues, Help desk requests / Support requests, Log calls, log helpdesk enquiries, Track problem helpdesk issues, Ticket writing and tracking, Reporting for management and staff, Attachments can be added to job tickets.
Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
GoToAssist (formerly DesktopStreaming) is a secure Web-based screen-sharing solution designed for support centers and help desks that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, Web page push and file transfer.
With FootPrints, you can centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self-help, manage email and dynamically access LDAP-based corporate directories.
You are also able to automate IT asset discovery and tracking, improve agent workflow, automate configuration management, build group collaboration, use live e-support to solve issues faster, and keep a pulse on agent productivity, trends, and SLA compliance. Windows 2003/2000/NT are supported.
LBE helpdesk software users manage and control helpdesk operation, without forcing you to change the way they work. No extensive training is required , Scalable, Extensive Reporting, Control over how data is presented.
Includes a reporting tool built-in. Numerous pre-defined filters allows to show only the information needed, and allows user to define thier own filters and share data views with other members of your team. Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features include: managment of support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates. Track time/money spent.
- Windows: All products that can run on Windows
- Linux: All Products that can run on Linux
- Either: All products
- Both: Products that can run on both Windows and Linux
Up one level
