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With FootPrints, you can centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self-help, manage email and dynamically access LDAP-based corporate directories.
You are also able to automate IT asset discovery and tracking, improve agent workflow, automate configuration management, build group collaboration, use live e-support to solve issues faster, and keep a pulse on agent productivity, trends, and SLA compliance. Windows 2003/2000/NT are supported.
LBE helpdesk software users manage and control helpdesk operation, without forcing you to change the way they work. No extensive training is required , Scalable, Extensive Reporting, Control over how data is presented.
Includes a reporting tool built-in. Numerous pre-defined filters allows to show only the information needed, and allows user to define thier own filters and share data views with other members of your team. Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features include: managment of support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates. Track time/money spent.
FootPrints a web-based help desk and customer problem management software without high costs and complex administration. FootPrints centralizes tracking for all customer problems and requests worldwide (submitted by phone, email, the web and wireless PDAs), delivers self-service online and knowledge management, manages email with integration and builds productive group collaboration everywhere through a browser. It's truly easy-to-use, fully customizable and extremely scalable. FootPrints supports Microsoft Windows 2003/2000/NT, Unix, and Linux, as well as many popular databases and browsers.
UstWeb is a Frontline technical support tool which integrates and centralizes all point solutions, scripts, network management utilities, programs and software tools under one umbrella over the internet, via a browser. IT generalists can now do many of the day-today tasks of specialists, using a browser interface from the NOC, home or offsite locations, using any device, including wireless PDA's
A fully functioning helpdesk system designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any web server running a Microsoft Windows 95/98/NT/2000 operating system. It can be accessed from any machine running a Javascript enabled web browser. Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Features include: Operator and end-user access, Automatic escalation, Email notification, Full Audit trail, System privileges, Manage support contracts.
Help desk software by e11 helpdesk offers online customer help desk, a CRM software solution for web based IT help desk, asset management, email support system, ticket management
Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a wholly web based solution providing recording and tracking of user Help Requests.
NetSupport Helpdesk offers the following functionality as standard: Automatic assignment of tickets to operators based on pre-defined customer rules based on either Problem Type or User Type; Automatic escalation of ticket status based on customer specific rules; Structured notes history for a ticket with source identifiers (telephone, email and more) for each additional entry within the ticket lifecycle; Direct integration with DNA Suite Inventory and departmental information; Custom Data Designer allowing for customised data fields; Active Directory integration; Creation of a solutions database to aid future help requests; Importing user departments and companies from other systems into the NetSupport Helpdesk; Help Request Logging with customisable categories; End users can raise help requests on-line and review current status in real time; Prioritised Help Requests for users and ticket types together with operator allocation; Profiled Operator access and customised functionality; Full Hardware and Software Inventory information for each user's system; Real Time Corporate Status reports - Total Calls in, Status of Calls, Average resolution time and more; Ongoing history by user for all previous support requests.
eForcer sets new frontiers in web based helpdesk software. eForcer's major features include : Unlimited departments - the software evolves with your business, Unlimited staff members - eForcer also caters for continuity of service, Department custom fields - eForcer allows for change when you do...
This suite of four Web-based Help Desk and CRM applications includes: Customer+Center, an application for customers to submit and update support tickets; Tech+Center, an application for support staff to track and manage cases; Business+Center, a CRM tool for the sales team; and Pocket+Center, a support staff web-based interface for Pocket PCs. Web+Center runs on Windows NT/2000/XP (Workstation or Server) using MS IIS.
The latest version includes an Asset Management Component as well as a Case Scheduler/Preventative Maintenance module, customer surveys, auto-escalation, and language Internationalization options.
THis software is a helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. It can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system and can be accessed from any machine running a Javascript enabled web browser. Features include: operator and end-user access, automatic escalation, email notification, full Audit trail, and more.
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