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~ Help desk software

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  Showing products 1-10 of 41 Next 10 products

HelpSpot Rating:  (4 votes) - Vote
Last Updated: February 4, 2008 Reviews: 0 reviews - View / Submit
HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At its core HelpSpot includes request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has reporting and a customer self service portal.

TechGenix Reviews & Awards:

Jan '08

:: Platform :: Windows
:: Product URL ::click here
:: Price ::$179 / user
:: Company ::UserScape - All Prods
:: Company URL ::www.userscape.com
:: Email ::customer.service@userscape.com

LiveTime Help Desk Rating:  (48 votes) - Vote
Last Updated: February 4, 2008 Reviews: 0 reviews - View / Submit
LiveTime Help Desk provides an enterprise-wide solution for delivering customer service and support. With support for IT Infrastructure Library (ITIL) best practices and a user interface IS team members can have access to audit trails of every case in just a few clicks. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based on an Internet infrastructure which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems.

TechGenix Reviews & Awards:

Jan '08

:: Platform :: Windows
:: Product URL ::click here
:: Company ::LiveTime Software Inc. - All Prods
:: Company URL ::www.livetime.com
:: Email ::sales@livetime.com

ExDesk Rating:  (18 votes) - Vote
Last Updated: February 4, 2008 Reviews: 0 reviews - View / Submit
ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs, as well as full customization and rapid deployment. ExDesk provide your help desk with trouble ticketing, dispatch, feedback, and reporting.

TechGenix Reviews & Awards:

Jan '08

:: Platform :: Windows
:: Product URL ::click here
:: Screenshot ::click here
:: Price ::starting at $50/month (ASP)
:: Company ::ExDesk - All Prods
:: Company URL ::www.exdesk.com
:: Email ::sales@exdesk.com

NetSupport Manager Rating:  (35 votes) - Vote
Last Updated: August 7, 2007 Reviews: 0 reviews - View / Submit
Perform remote support and management on multiple systems simultaneously over a LAN, WAN and the Internet with this PC remote control software. Provides speedy, secure remote PC access, dynamic inventory, automated scripting and more. Named Network World Clear Choice Winner. Free trial.

:: Platform :: Windows
:: Product URL ::click here
:: Screenshot ::click here
:: Price ::$55.00
:: Company ::NetSupport, Inc. - All Prods
:: Company URL ::www.netsupport-inc.com
:: Email ::sales@netsupport-inc.com

Help Desk Pilot Rating:  (3 votes) - Vote
Last Updated: April 23, 2007 Reviews: 0 reviews - View / Submit
HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to set up helpdesk pilot on your webserver. As an administrator you have 100% control over your helpdesk activity. With announcement and news features keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket and more.

:: Platform :: Windows
:: Product URL ::click here
:: Screenshot ::click here
:: Price ::$199
:: Company ::Tenmiles Corporation - All Prods
:: Company URL ::www.tenmiles.com
:: Email ::shalin@tenmiles.com

Outlook Help Desk Rating:  (85 votes) - Vote
Last Updated: April 5, 2006 Reviews: 0 reviews - View / Submit
Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.

TechGenix Reviews & Awards:

Mar '08

Mar '06

:: Platform :: Windows
:: Product URL ::click here
:: Price ::$395
:: Company ::Crow Canyon Systems, Inc. - All Prods
:: Company URL ::www.crowcanyon.com
:: Email ::info@crowcanyon.com

e11 Help Desk Software Rating:  (0 votes) - Vote
Last Updated: March 14, 2006 Reviews: 0 reviews - View / Submit
Help desk software by e11 helpdesk offers online customer help desk, a CRM software solution for web based IT help desk, asset management, email support system, ticket management

:: Platform :: Windows
:: Product URL ::click here
:: Price ::$18000
:: Company ::Value One - All Prods
:: Company URL ::www.value-one.com
:: Email ::info@value-one.com

SupportPRO Helpdesk Rating:  (15 votes) - Vote
Last Updated: August 5, 2005 Reviews: 0 reviews - View / Submit
SupportPRO is a help desk tool for customer service and technical support. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket.

:: Platform :: Windows
:: Product URL ::click here
:: Price ::$69.95
:: Company ::Armia Systems, Inc - All Prods
:: Company URL ::www.armia.com
:: Email ::2005@armia.com

Aegis Help Desk Rating:  (4 votes) - Vote
Last Updated: July 12, 2005 Reviews: 0 reviews - View / Submit
Aegis Help Desk is a Help Desk, Client and Configuration Management system. It will work on Windows and also over the web. It is designed for organizations that do not require the full ITIL based service management system. There are 3 main components in Aegis Help Desk: help desk management, client management and configuration management. The client management component in Aegis Help Desk is a full client and contact management system. The configuration management component keeps all your asset data in one place and allows you to track asset allocations, components that make up an asset, asset service history and support calls for each asset.

:: Platform :: Windows
:: Product URL ::click here
:: Screenshot ::click here
:: Company ::DEK Software International - All Prods
:: Company URL ::www.deksoftware.com
:: Email ::sales@deksoftware.com

ieSupportManager Helpdesk Rating:  (13 votes) - Vote
Last Updated: June 21, 2005 Reviews: 1 review - View / Submit
ieSupportManager is a client/server and web based package that brings together tools necessary for a company to run their internal or external support into one package. Features include user-definable labels, buttons, menu items and dialogs and multi-lingual capabilities. It also has a fully searchable knowledgebase, built-in Reporting and Email facilities including Email Notifications and Email Logging. Assign various levels of access to staff and customers alike who can use the web interface to Log, View & Edit issues and search the knowledgebase remotely. The system will also store customer support & maintenance contracts and record time spent on issues and by whom.

:: Platform :: Windows
:: Product URL ::click here
:: Screenshot ::click here
:: Price ::€795
:: Company ::iecomputerSystems Ltd - All Prods
:: Company URL ::www.iecomputersystems.ie
:: Email ::info@iecomputersystems.ie

  Showing products 1-10 of 41 Next 10 products

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