ServerFiles.com is a server software & hardware directory for Network administrators & IT professionals, listing networking & server software for Windows 2003, Windows 2000, NT and Linux; and now also listing networking hardware solutions focused on server based computing.
HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to set up helpdesk pilot on your webserver. As an administrator you have 100% control over your helpdesk activity. With announcement and news features keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket and more.
ManageEngine ServiceDesk Plus is web based Help Desk software with integrated Asset Management. ServiceDesk Plus encompasses trouble ticketing, Knowledge Base, Self-Service Portal, Contracts Management, Purchase Order Management and comprehensive reporting in to a single easy to use package. ServiceDesk Plus gives you hassle free installation and affordable help desk, out of the box. It is used by more than 10,000 customers from different industry verticals all over the world to manage their Help Desk needs. ServiceDesk Plus also has an ITIL Ready edition encompassing all the best practices of ITIL.
The main features include 1) Request Management with SLA, 2) Self-Service Portal, 3) Knowledge Base, 4) Asset Management, 5) Software Licensing Management, 6) Purchase Order Management, 7) Contracts Management, 8) Remote assistance, 9) Multi-Site Functionality 10) Out of the box and Custom Reporting and 11) ITIL Processes - Incident mgmt, Problem mgmt, Change mgmt & CMDB.
LiveTime Help Desk provides an enterprise-wide solution for delivering customer service and support. With support for IT Infrastructure Library (ITIL) best practices and a user interface IS team members can have access to audit trails of every case in just a few clicks. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based on an Internet infrastructure which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems.
ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs, as well as full customization and rapid deployment. ExDesk provide your help desk with trouble ticketing, dispatch, feedback, and reporting.
MacsDesign Web Help Desk is a browser based solution that provides a low cost of ownership and simple implementation. Features include: easy to use tabbed interface, intelligent business logic to determine which technician is assigned to a new job ticket, email based reporting, asset tracking, search capabilities, knowledge base, and much more.
HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At its core HelpSpot includes request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has reporting and a customer self service portal.
Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.
Help desk software by e11 helpdesk offers online customer help desk, a CRM software solution for web based IT help desk, asset management, email support system, ticket management
SupportPRO is a help desk tool for customer service and technical support. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket.
ieSupportManager is a client/server and web based package that brings together tools necessary for a company to run their internal or external support into one package. Features include user-definable labels, buttons, menu items and dialogs and multi-lingual capabilities. It also has a fully searchable knowledgebase, built-in Reporting and Email facilities including Email Notifications and Email Logging. Assign various levels of access to staff and customers alike who can use the web interface to Log, View & Edit issues and search the knowledgebase remotely. The system will also store customer support & maintenance contracts and record time spent on issues and by whom.
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