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Help desk software by e11 helpdesk offers online customer help desk, a CRM software solution for web based IT help desk, asset management, email support system, ticket management
SupportPRO is a help desk tool for customer service and technical support. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket.
ieSupportManager is a client/server and web based package that brings together tools necessary for a company to run their internal or external support into one package. Features include user-definable labels, buttons, menu items and dialogs and multi-lingual capabilities. It also has a fully searchable knowledgebase, built-in Reporting and Email facilities including Email Notifications and Email Logging. Assign various levels of access to staff and customers alike who can use the web interface to Log, View & Edit issues and search the knowledgebase remotely. The system will also store customer support & maintenance contracts and record time spent on issues and by whom.
Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a wholly web based solution providing recording and tracking of user Help Requests.
NetSupport Helpdesk offers the following functionality as standard: Automatic assignment of tickets to operators based on pre-defined customer rules based on either Problem Type or User Type; Automatic escalation of ticket status based on customer specific rules; Structured notes history for a ticket with source identifiers (telephone, email and more) for each additional entry within the ticket lifecycle; Direct integration with DNA Suite Inventory and departmental information; Custom Data Designer allowing for customised data fields; Active Directory integration; Creation of a solutions database to aid future help requests; Importing user departments and companies from other systems into the NetSupport Helpdesk; Help Request Logging with customisable categories; End users can raise help requests on-line and review current status in real time; Prioritised Help Requests for users and ticket types together with operator allocation; Profiled Operator access and customised functionality; Full Hardware and Software Inventory information for each user's system; Real Time Corporate Status reports - Total Calls in, Status of Calls, Average resolution time and more; Ongoing history by user for all previous support requests.
Polar HelpDesk is a web based application for online support to employees and web customers. Key features include a billing Centre - which enables calculating income for the work of all support team members and supplies the manager with the different reports about income and outcome. Communication Centre - Use it to send emails to the support team members as well as to the customers. Ticket Wizard - Allows you to open the ticket on behalf of a client/employee.
Dapper Desk's flexibility works via intranet or internet. Open support requests via login or send an email to create a support ticket. Full statistical reporting. Compatiable with any network and server that has MySQL and PHP to be installed.
eForcer sets new frontiers in web based helpdesk software. eForcer's major features include : Unlimited departments - the software evolves with your business, Unlimited staff members - eForcer also caters for continuity of service, Department custom fields - eForcer allows for change when you do...
Auratech WebCISS is a web-based help desk system which allows for powerful functionality and automation. Features include: Automatic staff assignment and call escalation, Custom fields and customizable groups, Customer Feedback facility, Interactive, user-friendly web interface, and Help desk call/issue tracking.
assyst is a global enterprise solution that supports all of the ITIL/MOF disciplines in a single application for end-to-end event management. Its features include: maps all calls and events to the priority required by the organization, automatic field population ensures accuracy of data entry and provides operator assistance on all calls ensuring the quality of response, amongst others.
Acacia help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services. Help Desk software key features: Client and Staff Administration, lpdesk job queues, Asset Management - Record individual asset details, attach assets to jobs and requests. Knowledge Base Management - Store and record knowledge base articles. Email functionality - sends emails to clients and staff, Customer relationship management CRM, Helpdesk categories administration, Project management and tracking, Desktop client which has a clean and neat helpdesk interface, IT Help desk issue management, Product and help desk support issues, Help desk requests / Support requests, Log calls, log helpdesk enquiries, Track problem helpdesk issues, Ticket writing and tracking, Reporting for management and staff, Attachments can be added to job tickets.
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