ServerFiles.com is a server software & hardware directory for Network administrators & IT professionals, listing networking & server software for Windows 2003, Windows 2000, NT and Linux; and now also listing networking hardware solutions focused on server based computing.
FootPrints a web-based help desk and customer problem management software without high costs and complex administration. FootPrints centralizes tracking for all customer problems and requests worldwide (submitted by phone, email, the web and wireless PDAs), delivers self-service online and knowledge management, manages email with integration and builds productive group collaboration everywhere through a browser. It's truly easy-to-use, fully customizable and extremely scalable. FootPrints supports Microsoft Windows 2003/2000/NT, Unix, and Linux, as well as many popular databases and browsers.
A fully functioning helpdesk system designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any web server running a Microsoft Windows 95/98/NT/2000 operating system. It can be accessed from any machine running a Javascript enabled web browser. Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Features include: Operator and end-user access, Automatic escalation, Email notification, Full Audit trail, System privileges, Manage support contracts.
A unique blend of automation, self-help tools, and ticket management features that include company reports, billing reports, ticket activity reports, ticket feedback reports, SLA reporting, and more.
Automate your help desk by defining custom conditions, actions, and triggers. Create custom automations for virtually any task within your help desk.
LandPark Help desk helps you achieve optimal technical support. Increase responsiveness by establishing your Help desk team. Incident resolution management extended more widely to the entire infrastructure of your company (purchase requests, consumables non-IT items, etc ...). Choose the help desk tool that is tailored to your needs with a rapid, low-cost implementation
HelpConnection.NET help desk software will help your company offer superior customer support. If clients don't find the information they need in your knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page).
As an industry pioneer, Help Desk Technology Corporation has been developing and marketing service management software since 1988. Our help desk product, HelpSTAR, can fully support ITIL processes such as Incident, Problem, Change, Configuration and Knowledge Management. HelpSTAR, an award winning software, is relied upon by many organizations as the essential platform needed to run their help desks. With an easy-to-use interface, SLA response times and customizable workflow automation, our product can be catered to any environment in virtually every industry. Feature highlights include granular permission architecture, built-in workflow, end user and support rep messaging, business rules and performance metrics.
Help desk software by e11 helpdesk offers online customer help desk, a CRM software solution for web based IT help desk, asset management, email support system, ticket management
Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a wholly web based solution providing recording and tracking of user Help Requests.
NetSupport Helpdesk offers the following functionality as standard: Automatic assignment of tickets to operators based on pre-defined customer rules based on either Problem Type or User Type; Automatic escalation of ticket status based on customer specific rules; Structured notes history for a ticket with source identifiers (telephone, email and more) for each additional entry within the ticket lifecycle; Direct integration with DNA Suite Inventory and departmental information; Custom Data Designer allowing for customised data fields; Active Directory integration; Creation of a solutions database to aid future help requests; Importing user departments and companies from other systems into the NetSupport Helpdesk; Help Request Logging with customisable categories; End users can raise help requests on-line and review current status in real time; Prioritised Help Requests for users and ticket types together with operator allocation; Profiled Operator access and customised functionality; Full Hardware and Software Inventory information for each user's system; Real Time Corporate Status reports - Total Calls in, Status of Calls, Average resolution time and more; Ongoing history by user for all previous support requests.
eForcer sets new frontiers in web based helpdesk software. eForcer's major features include : Unlimited departments - the software evolves with your business, Unlimited staff members - eForcer also caters for continuity of service, Department custom fields - eForcer allows for change when you do...
This suite of four Web-based Help Desk and CRM applications includes: Customer+Center, an application for customers to submit and update support tickets; Tech+Center, an application for support staff to track and manage cases; Business+Center, a CRM tool for the sales team; and Pocket+Center, a support staff web-based interface for Pocket PCs. Web+Center runs on Windows NT/2000/XP (Workstation or Server) using MS IIS.
The latest version includes an Asset Management Component as well as a Case Scheduler/Preventative Maintenance module, customer surveys, auto-escalation, and language Internationalization options.
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