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ManageEngine ServiceDesk Plus is web based Help Desk software with integrated Asset Management. ServiceDesk Plus encompasses trouble ticketing, Knowledge Base, Self-Service Portal, Contracts Management, Purchase Order Management and comprehensive reporting in to a single easy to use package. ServiceDesk Plus gives you hassle free installation and affordable help desk, out of the box. It is used by more than 10,000 customers from different industry verticals all over the world to manage their Help Desk needs. ServiceDesk Plus also has an ITIL Ready edition encompassing all the best practices of ITIL.
The main features include 1) Request Management with SLA, 2) Self-Service Portal, 3) Knowledge Base, 4) Asset Management, 5) Software Licensing Management, 6) Purchase Order Management, 7) Contracts Management, 8) Remote assistance, 9) Multi-Site Functionality 10) Out of the box and Custom Reporting and 11) ITIL Processes - Incident mgmt, Problem mgmt, Change mgmt & CMDB.
"Very Good Product" - Joe User [March 23, 2006] Product Rating: 4/5
Tested product and seems to work great. Still setting up the help desk process, but as for getting asset information on desktops & servers, it works exactly as advertised. No client intstalls, no agents. As long as WMI is in working order, you get an accurate software inventory. Compared to Track-IT's bungling of inventory management, it's hands down the winner.
That is the only sw, I can compare it to because I've used track-it for about 2years.
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